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Did you know among satisfied customers, 73% will recommend a brand to others, and 46% say they will trust that brand’s products and services above all others? – SDL Global CX Wakeup Call Report

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Plan.Business, What Makes A Good Survey by James C. Hernandez November 22, 2017
Too many surveys ask obvious questions where the question is known or doesn’t really derive into any useful action. Good surveys ask questions that lead to new business decisions or actions.
First let’s talk about what a bad survey is. In the past surveys were paper based, expensive to print, there was no Internet or Web so it people had to gather large groups into rooms which tended to get hot and uncomfortable.  This gave surveys a bad reputation for years and still lingers a bit today. Additionally, people taking the surveys had no idea how the information was being used, and only received money for taking the survey. These surveys are bad because they are not client focused and the client feels like they are part of the herd and their individual responses are ignored. There is no correlation between individual survey responses and business actions – so people feel ignored.
A good survey is a survey that…
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Plan.Business was created to help small and medium sized businesses grow by using some of the same technologies larger companies are using now to keep satisfied customers. 

There is so much competition today, and if people look hard enough they can always find something cheaper.  However, cheaper price does not win against trust, convenience, and customized service. The economy is still tight and so is money, so it is more important than ever to work smarter and not just harder - You can win if you do!

We want to do more for you. Our site allows you to generate customer surveys and send out links just as easy as sending out an email. All they have to do is click the survey link in the email. Better yet, Twitter and Facebook surveys can be shared again and again to expand your reach (just ask friends to share you survey with their friends).





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